Support
Email support@stowfinch.com. One address for everything below — a person reads it, and we will reply as soon as we can.
Help with the product
Adding equipment, locations, or people; assignments and returns; labels and printing; CSV import and export. Tell us what you were doing and what you expected to happen.
Account and access
Trouble signing in, resetting a password, adding or removing members, or changing who can reach a Site. Some of these need an administrator in your own organization, and we will tell you which.
Extra Sites
StowFinch is currently available without charge during V1, and standard access includes one Site. If your organization needs more, an administrator can request Enterprise access from your company settings, and we will review it.
Privacy and deletion requests
Closing an account, removing someone’s access, or anonymizing a person recorded in your equipment records. We verify every request before acting on it, and we will tell you exactly what will and will not be removed before anything is done. Some of these actions are permanent.
Security
If you believe you have found a vulnerability or a security problem, email the same address with “Security” in the subject line and enough detail for us to reproduce it. Please do not share it publicly until we have had a chance to respond.
What helps us help you
Your account email, the Site name, what you were trying to do, and what you saw instead. Screenshots are welcome. Never send us your password.